Shipping policy
Order processing
We strive to ship all orders within 1-2 business days after payment is confirmed. On rare occasions, delays may occur, particularly in the event of stock shortages. If this happens, the shipping time can be extended by 2-3 business days.
When can I expect my order?
Standard delivery typically takes 3-7 business days. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress. While we do our best to meet delivery estimates, occasional delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.
Please ensure that your shipping information is accurate at checkout, as we are not responsible for orders delivered to incorrect or incomplete addresses. If your package is redirected to a local post office for collection and is not picked up within the specified time frame, it may be returned to the warehouse overseas. Please note that any return fees incurred will be the responsibility of the customer. However, there is also a risk that it could be abandoned and destroyed. Please note that we are not liable for such cases. Please ensure to collect your package promptly to avoid such issues. For any questions or assistance, feel free to contact us at contact@shopskimate.com.
Shipping costs
We proudly offer FREE shipping with Track & Trace on every order. This service ensures that customers can track their orders from the moment they are shipped until they are delivered, providing peace of mind throughout the delivery process.
How can I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to follow your shipment. Please note that tracking information becomes available once the package reaches the shipping company, and it may take a few days before the status is updated.
Returns and exchanges
If you are not satisfied with your order, you may return or exchange the item within 14 days of receipt. The products must be in their original condition with all tags and labels attached. We do not accept returns of beauty products or items that show signs of use or have had their labels removed.
Before returning an item, please contact us at contact@shopskimate.com and inform us of the reason for the return. You are responsible for the return shipping cost and must send the item with a valid track & trace code. If the item is returned in good condition, the full purchase amount will be credited to your original payment method/account. Please allow a processing time of 5-10 business days after the item is received and inspected to complete the refund.
I received a faulty product, what should I do?
If you have received a damaged or defective product, please contact us immediately at contact@shopskimate.com and send photos or a short video showing the damage. After validating the damage, we will send you a free replacement. Please note that we only offer replacements, and the damaged product cannot be returned.
Customs Fee Disclaimer
Please note that orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are determined by local customs authorities and are beyond our control.
The customer is responsible for paying any customs fees, taxes, or duties required upon delivery.
Customs regulations and charges vary by country. We recommend checking with your local customs office for more information before placing an order.
Customs processing may cause delays beyond our estimated delivery times.
By placing an order, you acknowledge and agree to these terms. If you have any questions or need further clarification, feel free to contact our customer support team.
Disclaimer:
Please note that once the courier marks the package as delivered, it is considered successfully delivered to the specified address. If you have not received your package, we recommend checking with neighbors, checking around your property, or contacting the courier service directly for further details on the delivery. We are not responsible for packages marked as delivered, but we will assist you in working with the courier service to resolve the issue if necessary.